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All you need to know about Service now ITSM Standard & ITSM Professional

ServiceNow offers two primary editions for its IT Service Management (ITSM) solution: ITSM Standard and ITSM Professional. Here's an explanation of each edition:

ITSM Standard:

ITSM Standard is the foundational edition of ServiceNow's ITSM offering. It provides essential ITSM capabilities to streamline service delivery and improve IT support processes. Key features of ITSM Standard include:

Incident Management: Allows IT teams to log, track, and resolve incidents efficiently, minimizing service disruptions and reducing downtime.

Problem Management: Helps identify the root causes of recurring incidents and facilitates proactive problem resolution to prevent future disruptions.

Change Management: Enables IT teams to plan, assess, and implement changes in a controlled manner, reducing risks and maintaining service stability.

Service Catalog: Provides a self-service portal where users can request IT services, track their requests, and access knowledge articles to find answers to common issues.

Knowledge Management: Offers a centralized knowledge base for storing and sharing information, empowering users to find relevant self-help articles and reducing the number of support requests.

Asset Management: Allows organizations to track and manage their IT assets, including hardware, software licenses, and configurations, optimizing asset utilization and ensuring compliance. 

ITSM Standard provides a solid foundation for organizations starting their IT service management journey. It helps improve IT service delivery, enhances customer satisfaction, and drives operational efficiencies.

ITSM Professional:

ITSM Professional is an advanced edition of ServiceNow's ITSM solution, offering additional features and capabilities beyond the Standard edition. ITSM Professional includes all the features of ITSM Standard and extends the functionality with:

Service Level Management: Enables organizations to define, track, and manage service level agreements (SLAs) to ensure that service commitments are met.

Service Portfolio Management: Helps IT teams plan and manage their service offerings, aligning them with business needs and priorities.

Demand Management: Facilitates the process of capturing, assessing, and prioritizing service requests from users or business units, ensuring resources are allocated effectively.

Service Financial Management: Provides financial visibility into IT services and helps organizations analyze and optimize costs associated with delivering those services.

Configuration Management Database (CMDB): Offers a centralized repository for managing configuration items (CIs) and their relationships, enabling better understanding of the IT environment and supporting effective decision-making.

Service Reporting and Analytics: Provides reporting and analytics capabilities to gain insights into service performance, identify trends, and make data-driven decisions for continuous improvement.

ITSM Professional expands upon the capabilities of ITSM Standard, catering to organizations with more complex IT service management requirements. It empowers IT teams to deliver high-quality services, optimize resource utilization, and align IT with business objectives.

It's worth noting that ServiceNow also offers various other IT and business service management modules and extensions beyond the core ITSM functionality. These additional modules can be integrated with ITSM Standard or ITSM Professional to extend the platform's capabilities, including IT Operations Management (ITOM), IT Business Management (ITBM), HR Service Delivery (HRSD), and more.

The specific features and capabilities available in ITSM Standard and ITSM Professional may evolve over time with updates and new releases from ServiceNow. It's recommended to consult ServiceNow's official documentation and resources for the most up-to-date information and to understand the detailed feature sets and licensing options for each edition.



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